Terms and Conditions
Last updated April 28, 2025
Background
You agree to engage LINKS Training Group LTD to provide training services on the terms and conditions set out in this agreement. By submitting a booking form, you agree to be bound by these terms and conditions.
Definitions
- “Attendees” means those persons notified by you to us who will attend the Location to receive the Services;
- “Cancellation Charges” means the cancellation charge to be paid by you in the event of cancellation as set out in clause 4;
- “Course Date” means the date for the provision of a particular course agreed between us and you;
- “Data Protection Legislation” means all data protection and privacy legislation, regulations and guidance applicable in respect of a party from time to time including, without limitation as applicable the General Data Protection Regulation (EU) 2016/679 and Data Protection Act 2018 (or, in the event that the UK leaves the European Union, all legislation enacted in the UK in respect of the protection of personal data) and the Privacy and Electronic Communications (EC Directive) Regulations 2003;
- “Location” means the place at which the Services will be provided and detailed on the booking form;
- “Payments” means the amounts to be paid by you to us as course fees for the Services and listed on the booking form as may be varied by us from time to time;
- “Personal Data” is as defined under the Data Protection Legislation;
- “Services” means the services to be provided by us to you or a third party pursuant to this Agreement and more particularly as listed on the booking form or otherwise agreed;
- “Working Days” means any day except a Saturday or a Sunday or any public holiday in England and Wales.
1. About us
1.1 Company details.
LINKS Training Group LTD (company number 13683327) (we and us) is a company registered in England and Wales and our registered office is at Thorens House Beck Court, Pontprennau, Cardiff, Wales, CF23 8RP. VAT number is GB 401 5547 30. We operate the website www.linkstraining.co.uk.
1.2 Contacting us.
To contact us, telephone our customer service team at 0800 151 2885 or email us at info@linkstraining.co.uk. How to give us formal notice of any matter under the Contract is set out in clause 17.2.
2. Our contract with you
2.1 Our contract.
These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
2.2 Entire agreement.
The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
2.3 Language.
These Terms and the Contract are made only in the English language.
3. Placing an order and its acceptance
Online
3.1 Placing your order.
Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.
3.2 Correcting input errors.
Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3 Acknowledging receipt of your order.
After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.
3.4 Accepting your order.
Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.
3.5 If we cannot accept your order.
If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount.
Bookings otherwise than online
3.6 Placing your order.
You may make a provisional booking via telephone; however, all provisional bookings must then be followed up in writing by you submitting a booking form. All booking forms must be returned within 5 Working Days of the provisional booking being made unless clauses 3.6(a) or (b) apply.
(a) Where the Course Date is within the next five (5) Working Days all booking forms must be returned within forty-eight (48) hours.
(b) Where the Course Date is the next Working Day, booking forms must be returned within two (2) hours or by close of business of the day the provisional booking is made, whichever is sooner.
3.7 Accepting your order.
Clauses 3.4 and 3.5 also apply to non-online orders.
4. Cancellation and transfer
4.1 We reserve the right to cancel or alter the Course Dates or provision of Services, Location, or provider without prior notice. In event of cancellation by us, bookings will normally transfer to the next available Course. If you cancel, Cancellation Charges apply as follows:
(a) 25% if cancelled within 28 days of Course Date;
(b) 100% if cancelled within 21 days of Course Date or non-attendance;
(c) E-learning bookings are non-cancellable and non-refundable.
4.2 Transfer Fees
(a) 100% within four (4) days of Course Date;
(b) 50% between five (5) and twenty (20) days of Course Date;
(c) Free for transfers made twenty-one (21) days or more before Course Date.
4.3 Only one transfer per attendee. Further changes treated as cancellations.
4.4 Substituting an attendee is free of charge.
4.5 Cancellation must be confirmed in writing (email/post).
5. Our services
5.1 Descriptions and illustrations.
Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
5.2 Compliance with specification.
Subject to our right to amend the specification (see clause 5.3), we will use all reasonable endeavours to supply the Services to you in accordance with any specification for the Services confirmed to you in writing in all material respects.
5.3 Changes to specification.
We reserve the right to amend the specification of the Services if it becomes necessary, is required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services.
5.4 Assignment.
We may assign or subcontract the whole or part of the Services without your consent at any time.
5.5 We will use reasonable endeavours to provide the Services at the Location on the Course Date and shall provide you and the Attendees with reasonable access to the Location for the purpose of booking or attending a course.
5.6 We will deliver the Services using the English language.
6. Your obligations
6.1 It is your responsibility to:
(a) ensure that Attendees attend the Location at the agreed time;
(b) ensure that Attendees are sufficiently competent to receive the Services;
(c) comply and ensure Attendees comply with reasonable instructions and applicable laws and policies;
(d) withdraw any Attendee at our reasonable request;
(e) pay Payments promptly;
(f) pay any applicable Cancellation Charges and Transfer Fees.
7. Payments
7.1 You must pay our fees (Payments) as per clause 8.
7.2 Payments are prices confirmed in your Order Confirmation.
7.3 Changes to Services after order acceptance may alter Payments accordingly.
7.4 Prices are accurate at the time of entry; see clause 7.6 regarding price errors.
7.5 Payments exclude VAT. VAT, where applicable, must be paid additionally.
7.6 Incorrect pricing discovered post-order will prompt communication with you to resolve the issue. If unresolved, orders may be cancelled with full refunds.
8. How to pay
8.1 Online booking: Payment required at the time of booking.
8.2 e-Learning: Payment required before access.
8.3 Other instances: Invoice generated at sale; payable within 30 working days or before course start date, whichever is earlier.
8.4 Cancellation Charges: Retained or invoiced and payable within ten Working Days.
8.5 Transfer Fees: Invoiced and payable prior to rearranged course date.
8.6 Late payments attract interest at 8% above Bank of England’s base rate per annum.
8.7 Certification may be withheld pending full payment.
8.8 All sums exclude VAT and other taxes, payable in addition.
9. Complaints
If dissatisfied, contact team@linkstraining.co.uk.
10. Intellectual property rights
10.1 You gain no intellectual property rights from Services.
10.2 All materials remain our property and may not be reproduced without our written permission.
11. How we may use your personal information
11.1 We are data controllers for Personal Data provided during bookings.
11.2 Personal Data is processed for training administration, legal compliance, business analysis, and service improvements, including potential disclosure to third parties like HMRC or insurers, or in company reorganisations.
11.3 Processing per our Privacy Policy, incorporated into this Contract.
12. Limitation of liability: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
12.1 Nothing limits liability for:
(a) death/personal injury by negligence;
(b) fraud/misrepresentation;
(c) breach of terms implied by section 2 of Supply of Goods and Services Act 1982.
12.2 Excludes liability for:
(a) loss of profits;
(b) loss of business;
(c) loss of agreements/contracts;
(d) loss of savings;
(e) loss of data/software;
(f) loss of goodwill;
(g) indirect/consequential loss.
12.3 Liability limited to total Payments made by you under this Agreement.
12.4 Terms implied by sections 3-5 of the Supply of Goods and Services Act 1982 excluded.
12.5 Clause survives Contract termination.
13. Confidentiality
13.1 Confidential Information includes business know-how and any clearly confidential information likely to cause harm if disclosed.
13.2 Confidential Information must be kept confidential and used only for intended purposes.
13.3 Obligation of confidentiality continues for five years post-contract.
13.4 Disclosure permitted only to:
(a) employees/officers/advisers/subcontractors needing it for obligations under the Contract;
(b) publicly available information;
(c) disclosure required by law.
14. Termination, consequences of termination and survival
14.1 We may suspend/terminate Contract immediately if you:
(a) materially breach terms and fail to rectify within 14 days;
(b) fail payment obligations;
(c) enter insolvency-related procedures;
(d) cease or threaten to cease significant business activities;
(e) suffer significant financial deterioration.
14.2 Terms intended to survive termination remain in effect.
15. Events outside our control
15.1 We aren’t liable for delays/failures caused by events beyond reasonable control.
15.2 If such an event occurs:
(a) we notify you promptly;
(b) obligations suspended and extended accordingly.
16. Non-solicitation
You may not engage our personnel for competitive services during Contract and for twelve months following termination.
17. Communications between us
17.1 “In writing” includes emails.
17.2 Notices must be delivered personally, by pre-paid post, or email.
17.3 Deemed receipt times:
(a) personal delivery on receipt signature;
(b) post at 9:00 am two working days post-sending;
(c) email at 9:00 am next working day.
17.4 Proof of notice is adequate if properly addressed/sent.
17.5 Clause excludes legal proceedings documents.
18. General
18.1 Assignment and transfer:
(a) We may transfer Contract rights;
(b) You may transfer rights only with our written agreement.
18.2 Variation:
Contract variations effective only if in writing and signed.
18.3 Waiver:
Rights waived only explicitly in writing.
18.4 Severance:
Invalid terms do not affect validity of other terms.
18.5 Third party rights:
Contract enforceable only between you and us.
18.6 Governing law and jurisdiction:
English law applies; exclusive jurisdiction of English courts.
18.7 Divisibility Clause:
Each delivery considered separate; payable regardless of other delivery defects or defaults.